You may receive the error 'Cannot get the latest update from server' if you are running an older version of ProShield. This article only applies to: TravelMate Laptops listed below

If a third party file/registry cleaner has been used, we cannot provide any additional uninstall assistance as these tools affect files and folders that are required for successful Microsoft add/remove processes.Īcer representatives are familiar with their hardware and the Acer EMBASSY Trust Suite (ETS) version software and provide the initial support for these machines and for the ETS provided on this platform.Īsus representatives are familiar with their hardware and the Asus EMBASSY Trust Suite (ETS) version software and provide the initial support for machines with ETS provided on this platform. Please contact Asus at: to resolve Live Update error message – “Cannot get the latest update from server”. Important: We do not support the use of any clean-up tools or registry clean-up utilities. Select and uninstall EMBASSY Trust Suite Device Driver Pack.Select and uninstall EMBASSY Trust Suite by Wave Systems Application.XP: Start > Control Panel > Add/Remove Programs Vista: Start > Control Panel > Programs and Features Remove the application and drivers from the machine.Once the Admin Password and System Password buttons display SET, the Pre-boot has been disabled. For Admin or System password: If Set is displayed no Pre-boot is established.For Admin and System passwords: If CHANGE is displayed, change the password to be a null (blank) value so that the Admin and System password status is displayed as Set.Clear Pre-boot Authentication if used independently or with SSO by selecting ADVANCED > BIOS passwords tab.If SSO is used for Pre-boot and Windows automatic authentication, select ADVANCED to remove the Check from Enable Automatic Login.Within EMBASSY Security Center, select Pre-boot Manager Tab.Disable BIOS Pre-Boot and Single-Sign On (SSO) if used.In the Trusted Drive Advanced Settings, select Un-initialize and confirm the action.Click on Manage then enter the Drive Administrator credentials.Within EMBASSY Security Center, select the Trusted Drive tab.Un-initialize the Self-encrypting drive.Uncheck Enable Secure Windows Login and select APPLY.Select Start > All Programs > Security by Wave Systems > EMBASSY Security Center.If EMBASSY Trust Suite is accessible remove the security configurations.Proceed to remove Application and Drivers from within the Add/Remove programs. Remove security configurations if ETS is accessible.

Uninstall acer proshield